SMALL SAMPLE OF TOPICS COVERED DURING YOUR ON-SITE KEEPS PROCESS
1: How To Install Advanced Effective Labor Rate Control/Management
how and why to use the most advanced effective labor rate improvement
techniques available today.
to avoid the five common mistakes when installing ELR Improvement
the details of "Grid Pricing" and tap the hidden powers
of ELR Improvement.
an in-depth knowledge of flat rate hour Frequency Utilization,
the newest technique for effective labor rate improvement.
section will give you knowledge that will put you ahead of 90%
of the Service Managers in the country - no matter how successful
you are. This information alone will
pay for your TOTAL KEEPS Program - and it comes with a 110%
Guaranteed Return On Your Investment.
2: How To Install A Customer Friendly Appointment/Reservation System
- Learn the art of "Time Bucket Scheduling".
"M" work & "R" work with balance.
the power of shop "Preloading".
to have techs working when they arrive at work.
how to KNOW for sure when you are overloaded and underloaded.
how to keep you sanity - even while writing 20+ RO's per day.
3: How To Design Highly Profitable Service Menus - Special Focus
On 96 & Newer Low Maintenance Cars
- You will learn how to use "Profit Structuring", the
Key Ingredient to improved Service Menu gross profit.
& newer cars don't have to mean low profits - learn how to
make them winners.
to increase your Effective Labor Rate through the menu design
the details behind the Mini Max Menu Marketing System.
value-added sales training for your Service Consultants.
4: How To Install Advanced Technician Up-Sell Systems And Techniques
how to install the powerful "FDCI" Tech Up-Sell System.
what to teach your Service Consultants so they can separate the
upscale buyers from the non-buyers 95% of the time.
a Step-by-Step Process to motivate your techs to find additional
needed gravy work.
about Technician "Power of Inference" marketing.
how to pull your Techs out of the "Only Fix what is on the
RO" syndrome with the FDCI Award Motivator Board.
5: The "Real World" Ins and Outs of Advanced Production
structure of lateral support groups.
on simple support groups.
the pitfalls to avoid during Group Installs.
through Advanced Production Methods how to get the work out even
when you are SLAMMED.
the 2 key elements of successful Group Leader Selection.
6: Design & Write Powerful, Results-Oriented Pay Plans For Service
Writers and Technicians
the art of paying for "Focused" Performance, not for
quantity and forced cherry picking.
Objective - Pay for the behaviors, you need to accomplish "YOUR"
Element - Believable and Achievable.
- Know how and when to go to Performance-Based Pay Plans.
why simple pay plans get (simple) limited results.
7: Introduction To ROAMS, The Most Effective Service Department
Performance Measuring System Available Today
the ultimate service profit improvement technique - the "Individual
RO Management Process".
how to use the technique to take your service department (and
your people) to the "Next Level".
firsthand how and why personal performance-based goals are critical
to employee retention.
and direct your staff based on their strengths and weaknesses using this powerful new tool.
new insight into the keys to success in Fixed Operations today:
"If you can't measure it, you can't manage it"; therefore
"Inspect what you expect daily", key word DAILY.
the power of "Left On The Table Calculations" and why
your in-house computer system cannot give you the specific data
for getting to the next profit level!!