• What's new about the KEEPS Program?
• What is ROAMS?
• What is Profit Structuring?
• Are you still asking the old questions?
• What are the new questions for service managers?
• Why should I change a profitable Service Department?
• What can we do to keep our technicians in our service department?
• How can we find good techs/service consultants?
• How does this new approach save me tens of thousands of dollars?
• How does the 110% money back guaranteed return on investment work?
• What are the specific components I get when I sign up?
• What systems will the DSM install?
• How many DSM days, on average, will we need in the first year?
• How many DSM days does it take to maintain the program after installation?
• How do I get started?

ANSWERS

1. What's new about the KEEPS Program?

The basic program remains the same with constant improvements incorporated as a result of suggestions from service managers and dealers that improve their performance every month. If you heard about KEEPS last month, there's something new this month.

2. What is ROAMS?

Repair Order Analysis and Management System is a revolutionary way to analyze repair order information on a daily, weekly, and monthly basis. This system measures over 100 key performance indicators from each individual repair order. Our system identifies profits left on the table. The sales process in the service lane can then be measured and improved upon by evaluating compliance with specific systems.

Click HERE to see how one of our clients in Florida used this system to improve his gross profit by $46,000 per month. (link to a special page with testimonial from Jim Gilchrist)

3. What is Profit Structuring?

Many menus are developed by considering only the end price to the customer. This usually results in low effective rates and missed gross profit opportunities. The KEEPS profit structuring process uncovers additional profit opportunities in every menu line item. In addition, other maintenance items are profit structured to yield more gross profit than ever thought possible.

4. Are you still asking the old questions?

Many managers manage by standards set years ago. While some may still be valid, new standards have been developed by KEEPS for measuring performance.

For example:
Do you know exactly how many vehicles had mileage that would indicate the need for a 30,000 mile service?
Do you know what the effective rate is for the maintenance labor sold in your shop?

These are just a few of the "new" questions that ROAMS and the KEEPS process will answer for you.

5. What are the new questions for service managers?

Many managers focus on daily sales, gross and profit percentages. What is overlooked by this approach is what opportunities were missed to sell additional labor and parts. Constant attention not only to what was sold, but how many opportunities were available to sell is key to improving sales performance.

This new way of thinking is more consistent with how most dealers measure "Ups" in the New and Used vehicle sales group. Most dealerships measure their vehicle salespeople by the number of contacts they had, number of test drives, etc. Why not do something very similar in the service lane?

6. Why should I change a profitable Service Department?

Even the highest performing operations can dramatically improve sales performance with the ROAMS/KEEPS systems. This is cutting edge technology that gets more immediate improvements with a higher level of employee competence.

7. What can we do to keep our technicians in our service department?

Keeping good techs is sometimes a lot more than paying them more, like service consultants who can sell gravy work, good parts department, fair management, fair flat rate times, etc. In other words, take the road block out of their way so they can turn hours at whatever they are getting paid per hour turned.

8. How can we find good techs/service consultants?

Write ads that sell the job - not ads that describe what you want. KEEPS DSMs can introduce you to some of the vast, powerful Internet techniques for finding high-quality techs and service consultants. Good techs and good service consultants work where the best recruiter (your service manager) works! A great resource for finding new techs/service consultants is www.autojobz.com

9. How does this new approach save me tens of thousands of dollars?

With ROAMS/KEEPS you make a minimal investment up front and almost immediately begin increasing profits. Many clients see the return on investment in the first two weeks.

10. How does the 110% money back guaranteed return on investment work?

If you install the systems according to the guidelines and do not see at least 110% return on the cost of the ROAMS/KEEPS process, KEEPS will refund the difference. It's that simple. Contact Us for more details.

11. What are the specific components I get when I sign up?

All supplies, manuals, and complete instructions are included. The ROAMS system is installed on a dealer-supplied PC workstation and tested prior to shipping to the dealership. 200 repair orders are processed and the data loaded onto the ROAMS PC to establish a base level of performance.

12. What systems will the DSM install?

All of the systems can be installed by a strong management team, but it is recommended that Effective Labor Rate control, Menu Profit structuring, and Lateral Support Groups be handled by the highly trained and experienced KEEPS Divisional Service Manager.

13. How many DSM days, on average, will we need in the first year?

Eight to twelve days are recommended for a shop with 2 or more service consultants. This is only a recommendation as the number of days is completely up to the Dealer or Management team.

14. How many DSM days does it take to maintain the program after installation?

Monthly, Bi-Monthly, or even quarterly visits can be scheduled depending on what training is necessary for your team. Most clients opt for quarterly visits after the first year.

15. How do I get started?

See our Getting Started page and then contact us for an initial interview to see if we're right for each other. It's that simple.